Assistant Operations Manager
Orion Group
Parktown, Gauteng
Permanent
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Posted 26 February 2025 - Closing Date 25 March 2025

Job Details

Job Description

Orion Hotels & Resorts (South Africa) (Pty) Ltd is a premier hospitality company with a current portfolio of 6 (six) exceptional hotels strategically located across South Africa. We are dedicated to delivering unparalleled guest experiences through exceptional service, innovative solutions, and operational excellence.  We are seeking a dynamic and results-driven Assistant Operations Manager to join our team.  This role requires a highly motivated individual to assist in overseeing and optimizing the operations of our six hotels nationwide. The ideal candidate will support the CEO: Hotels Division in ensuring smooth day-to-day operations, driving performance, and maintaining the highest standards across our properties.  The ideal candidate will have strong leadership skills, excellent communication skills, and a passion for delivering exceptional customer service.


Responsibilities:
  • Support the CEO: Hotels Division in the oversight of hotel operations, including guest services, housekeeping, food & beverage, and maintenance.
  • Monitor and analyze operational performance metrics to identify areas for improvement.
  • Ensure compliance with company policies, industry standards, and government regulations.
  • Collaborate with Hotel General Managers to maintain consistent service excellence across all properties.
  • Assist in the development and implementation of operational strategies to maximize profitability and enhance the guest experience.
  • Lead and inspire teams to achieve operational goals and uphold the company’s values and standards.
  • Manage budgets, monitor expenses, and ensure cost control without compromising quality.
  • Oversee staff training and development programs to ensure skill enhancement and alignment with company objectives.
  • Conduct regular site visits to all hotels to ensure consistency and quality.
  • Act as a key point of contact for resolving operational challenges and emergencies.
  • Assist in the recruitment, training, and development of hotel staff

Qualifications:

  • Grade 12 or equivalent qualification
  • A tertiary qualification in Hospitality Management, Business Administration, or related field is essential
  • Driver's license and own reliable motor-vehicle required 
  • Proven experience in a similar role within a hotel environment (minimum 5 years)
  • Strong understanding of hotel operations and industry best practices
  • Exceptional leadership, communication and interpersonal skills
  • Proficiency in Microsoft Office and hotel management software
  • Strong organizational and time management skills
  • Knowledge of budgeting and financial analysis
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Flexible schedule, including weekends and holidays (5.5 day working week)
  • Ability to multitask and thrive in a fast-paced, dynamic environment.
  • Willingness to travel frequently and be away from home for an extended period of time.
  • A passion for delivering exceptional guest experiences.

If you have a passion for hospitality and a desire to excel in a dynamic and fast-paced environment, we encourage you to apply for the Assistant Operations Manager position. Join us in providing outstanding service and creating memorable experiences for our guests.